** MAMP Breakfast Meeting **
6/12/19
*PLEASE RSVP BY 6/10/19*
The breakfast meeting will take place on Wed, June 12th, 2019 from 8:30 – 10:00AM and will be held at the Portland Country Club.
Directions Here
*PLEASE RSVP BY 6/10/19*
Presenter & Topic
MAMP is excited to welcome Steve Richman - or more commonly referred to as "That MI Guy"(Senior Sales Trainer, Genworth Mortgage Insurance) as the June 2019 Breakfast Meeting guest speaker (Please see topic and bio below)!
Join Steve as he presents a session titled "Positive Negativity".
In this session we will discuss how to become comfortable delivering bad news and turning it into a positive relationship with the customer. We do this by exploring 6 areas: understanding your customer; analyzing yourself; crafting the message; discovering mutual needs; exploring the proper delivery channel; and affirming interpretation.
STEVE RICHMAN
Genworth Mortgage Insurance's That MI Guy℠, Steve Richman, is a nationally recognized spokesperson and customer trainer. A natural speaker, Steve energizes, motivates and teaches mortgage and real estate professionals all over the country. With more than 20 years in the mortgage industry, Steve has presented to thousands of mortgage professionals across all 50 states, representing more than 500 lending institutions.
A successful litigation attorney for several years, Steve transitioned to the mortgage industry, applying his legal expertise as a loan officer, account executive, and as general manager of a regional mortgage corporation, becoming an expert in the high LTV borrower market.
Steve is a Master Certified Negotiations Trainer, and is also certified as a trainer in DiSC Behavioral Profiling. He has a BA in Speech Communications from the University of Maryland, and earned his law degree from the George Washington University Law School.
His professional highlights include teaching the MBA program at the Sellinger Business School, and as guest lecturer for the Columbia University Business School’s MBA program.
"Steve Richman’s engaging energy and knowledge impacts a wide variety of audiences from mortgage sales, operations and real estate professionals. Steve exceeds all expectations in a partner, presenter and colleague in the mortgage industry!"
Tricia Brouwers
AVP Business Development Manager
*PLEASE RSVP BY 6/10/19*
WE HOPE TO SEE YOU THERE!
*Cancellation Policy - MAMP's policy is to hold all scheduled presentations unless the presenter cancels, the facility closes, or a circumstance necessitates a postponement. MAMP reserves and pays for the meeting facilities based on registrations received in advance. Because of this, once an attendee registers he or she will be charged, regardless of attendance, unless the event is cancelled by MAMP.
